To provide Utility Billing services in a fair, efficient, and professional manner, and assure timely collection of service charges to maintain cash flows within the Water and Sewer operations.
The Residents and Businesses within the City of Millbrae.
Provide Utility Billing services and assure timely collection of service charges. Provide customer service support to residents and businesses within the City of Millbrae. Assist the Public Works Department to manage new service requests, meter readings, and shutoffs.
The Utility Billing Division initiates and terminates Water and Sewer Utility services, and responds to public inquiries in connection with City Utility Services. All billings, inquiries, correspondence, collections and mailings are handled through this division.
- View and pay your water bill
- View current water and sewer rates
- Post and Reconcile All Transactions in the Utility Billing Software
- Post and Reconcile Transactions Transferred to the Financial System General Ledger
- Production and Distribution of Monthly Customer Utility Billings
- Cross-Train Other Division Personnel
- Investigate and Resolve Customer Inquiries and Complaints
- Prepare Handheld Computer Devices for Monthly Meter Reading
- Process Customer Refundable Deposits
- Process Daily Cash Utility Payments
- Process New Accounts and Close Accounts
- Respond to Customer Inquiries
Transition to Sewer Service Charges to County Tax Roll
In the past, customers have received bi-monthly bills (six bills total) for these services. Beginning in July 2023, the City switched to semi-annual billing (two bills total) and will collect the charges on the property tax and assessment bill sent out by the County.
This change does NOT cause an increase in your current sewer service charge.
Billing through the County tax roll is anticipated to provide benefits to both ratepayers and the sewer enterprise fund. As the collector of general taxes, the County of San Mateo guarantees payment for any charges collected on the tax roll. This guarantee of payment allows staff to project revenue with more accuracy and plan any future expenditures required to maintain the City’s sewer collection system, including any long-term debt obligations.
Charges collected through the tax roll are the responsibility of the parcel owner. Customers do not have the ability to opt-out of the transition.
If you have any more questions, you can contact Mike Sung, Finance Director, by calling 650-259-2433.
Please review the Frequently Asked Questions (FAQ) we have provided below that will help parcel owners and the Millbrae community better understand how they will be affected by the planned changes.
- Why is the City collecting sewer service charges through the tax roll?
Billing through the County tax roll is anticipated to provide benefits to both ratepayers and the sewer enterprise fund. As the collector of general taxes, the County of San Mateo guarantees payment for any charges collected on the tax roll. This guarantee of payment allows staff to project revenue with more accuracy and plan any future expenditures required to maintain the City’s sewer collection system, including any long-term debt obligations. Having a consistent, guaranteed revenue stream also has the potential to increase the City’s bond rating, which would lead to the City receiving lower interest rates when financing capital improvement projects or contractual obligations for wastewater operations. Lower interest rates result in lower overall costs that will ultimately be factored into future rate studies. Any beneficial cost savings for the sewer enterprise would positively impact ratepayers in the areas of sewer rate setting, system capital improvements, and service delivery.
- Are there other agencies that currently bill sewer service charges through the County tax roll?
The majority of agencies in San Mateo County collect sewer service charges on the tax roll.
- What customers will have sewer service charges collected on the County tax roll?
The collection of sewer service charges for all parcels became effective in fiscal year 2023-24. On July 11, 2023, the City Council voted on the proposed resolution to incorporate the charges onto the tax-roll. For water/sewer service customers, any bills received from the City after August 1, 2023, will have sewer charges prorated to reflect the transition to County billing.