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City of Millbrae

FINANCE DEPARTMENT DIVISIONS:

FINANCIAL MANAGEMENT

UTILITY BILLING

TREASURY

Customer Service Window is located at:

Millbrae City Hall
621 Magnolia Ave
Millbrae, CA 94030

 

Hours of Operation:

8:30 a.m. - 4:30 p.m.

 

Contact Phone Numbers:

Utility Billing: (650) 259-2420
Business License: (650) 259-2352
Accounts Payable: (650) 259-2355

 

Utility Services

Utility Billing Statement Information

Utility Authorization Form for Automatic Payment Withdrawal

City of Millbrae Service and Fee Schedule

City Budget, Economic Condition, and Major Initiatives

Comprehensive Annual Financial Report (CAFR)

 

Mission:

To provide Utility Billing services in a fair, efficient and professional manner, and assure timely collection of service charges to maintain cash flows within the Water and Sewer operations.

Customers:

The Residents and Businesses within the City of Millbrae.

Services:

Provide close customer service support to residents and businesses within the City of Millbrae. Assist the City of Millbrae Public Works Department manage new service requests, meter readings, shutoffs, and provide management with information for the Water and Sanitation Enterprise Funds.

The Utility Billing Division initiates and terminates Water and Sewer Utility services, and responds to public inquiries in connection with City Utility Services. The integrity of the Utility Billing system is maintained through reconciliation of the Utility Billing accounts to the General Ledger. All billings, inquiries, correspondence, collections and mailings are handled through this division.

Division Products:

  • Production and Distribution of Monthly Customer Utility Billings
  • Post and Reconcile All Transactions in the Utility Billing Software
  • Post and Reconcile Transactions Transferred to the Financial System General Ledger

Division Services:

  • Respond to Customer Inquiries
  • Investigate and Resolve Customer Inquiries and Complaints
  • Prepare Handheld Computer Devices for Monthly Meter Reading
  • Process Daily Cash Utility Payments
  • Process New Accounts and Close Accounts
  • Process Customer Refundable Deposits
  • Cross-Train Other Division Personnel

 

Last updated: 7/25/2012 8:38:55 AM